Pioneer WVFCU Home Banking Troubleshooting
Here are some helpful tips for troubleshooting the Pioneer WVFCU home banking site.
**Please note that Internet Explorer is the only web browser platform certified to work correctly with the Pioneer WVFCU Home Banking site, other platforms may not work correctly **
Seven tips for trouble free access to your Pioneer WVFCU Home banking site
- Update Web Browser to the last version: Keeping your web browser updated to its latest version allows it to stay compatible with the Pioneer WVFCU Home Banking site platform. If you are running and older version of your web browser new features of the home banking site may not be viewable from the older version of your web browser. You can find information on updating your web browser in the Help section of browser or by visiting your browsers support site.
- Enable Cookies: Cookies from Pioneer WVFCU Home Banking site: https://ntmc.pioneerwv.org/ must be allowed to install so the site can verify your computer for security purposes. If cookies are not enabled the site will not function correctly. For information on enabling cookies select the following link that pertains to your web browser:
- Internet Explorer: http://windows.microsoft.com/en-US/windows-vista/Block-or-allow-cookies
- Safari: http://docs.info.apple.com/article.html?path=Safari/3.0/en/9277.html
- Mozilla Firefox: http://support.mozilla.com/en-US/kb/Enabling+and+disabling+cookies
- Google Chrome: http://www.google.com/support/chrome/bin/answer.py?answer=95647
- Update Java to latest version: Keeping your Java up to date allows Pioneer WVFCU Home Banking site to display images, it also enables the log-on application and security features to display and function correctly visit: http://www.java.com/en/download/manual.jsp to download the latest versions of Java for your computer.
- Enable Java Application: Just as important as having up to date Java versions, you must ensure you web browser is Java enabled. The following link shows how to enable Java on different web browsers: http://www.java.com/en/download/help/enable_browser.xml
- Disable Pop-up Blocker: Having a Pop up Blocker is good, but it may interfere with Pioneer WVFCU Home Banking sites log on process. You may not need to disable your pop up blocker all together, but allowing https://ntmc.pioneerwv.org/ to have pop-up’s should allow the site to function properly. The Following links well help in adjusting pop-up blockers:
- Internet Explorer: http://windows.microsoft.com/en-us/windows-vista/internet-explorer-pop-up-blocker-frequently-asked-questions
- Safari: http://docs.info.apple.com/article.html?path=Safari/3.0/en/9275.html
- Mozilla Firefox: http://support.mozilla.com/en-US/kb/Pop-up+blocker
- Google Chrome: http://www.google.com/support/forum/p/Chrome/thread?tid=246509c933f73d91&hl=en
- Install Security Certificates from Pioneer WVFCU Home Banking site: For security and safety purposes Pioneer WVFCU Home Banking site will ask to install a security certificate the first you visit the site. This certificate verifies that the member’s computer has permission to access the home banking site and the members account. Anytime you log on to the home banking site the security certificate is checked and verified by the home banking sites security. You may be prompted again after your first log-on to install the security certificate. You can find information on installing security certificates in the Help section of browser or by visiting your browsers support site.
- Add Pioneer WVFCU Home Banking site to trusted sites: By adding https://ntmc.pioneerwv.org/ to your web browsers trusted sites list it adds it to a list of safe sites your computer knows are ok and will allow feature of the site to function properly. You can find information on adding trusted sites to your web browser in the Help section of browser or by visiting your browsers support site.
